FAQs & Troubleshooting

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MFC-8910DW

FAQs & Troubleshooting

FAQs & Troubleshooting

MFC-8910DW

Not your product?

Date: 05/09/2012 ID: faq00000309_017

Jam Rear

Please follow the steps below to clear the error message "Jam Rear".

 

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.

 

  1. Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine.
  2. Press the front cover release button and then open the front cover.

    Open the front cover

  3. Slowly take out the drum unit and toner cartridge assembly. The jammed paper may be pulled out with the drum unit and toner cartridge assembly, or this may release the paper so you can pull it out from inside of the machine.

    Take out the drum unit and toner cartridge assembly

    • After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine.

      Avoid touching the front side hot area

    • We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner.

    • Handle the drum unit and toner cartridge assembly carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.

    • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

      Avoid touching the electrodes

  4. Open the back cover.

    Open the back cover


    After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine.

    Avoid touching the rear side hot area

  5. Pull the green tabs at the left and right hand sides toward you and fold down the fuser cover (1).

    Open the fuser cover

  6. Using both hands, gently pull the jammed paper out of the fuser unit.

    Remove the jammed paper

  7. Close the fuser cover (1).

    Close the fuser cover

  8. Close the back cover.

  9. Put the drum unit and toner cartridge assembly back into the machine.

    Put the drum unit and toner cartridge assembly back

  10. Close the front cover of the machine.

Related Models

DCP-8110DN, DCP-8150DN, DCP-8155DN, MFC-8510DN, MFC-8710DW, MFC-8810DW, MFC-8910DW, MFC-8950DW, MFC-8950DWT

If you need further assistance, please contact Brother customer service:

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