FAQs & Troubleshooting

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TJ-4120TN

FAQs & Troubleshooting

FAQs & Troubleshooting

TJ-4120TN

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Date: 10/02/2023 ID: faqp00100516_001

How to connect the printer to your computer

You need to install the printer driver into your computer to print.

The model name and serial number are located on the back of the printer.
Make sure you download the correct driver for your model:
TJ-40 series: Brother TJ-40
TJ-41 series: Brother TJ-41 

The driver installation method depends on the connection type:

 

USB Connection (Windows/Mac/Linux)

Mac/Linux Users
For more information about driver installation, see the driver installation guide from the [Manuals] section of this website.

 

  1. Connect your printer to the computer using a USB cable.

  2. Download the latest printer driver and software from the [Downloads] section of this website.

  3. Run the Seagull Driver Wizard application and select Install printer drivers and USB.

  4. Follow the on-screen instructions.

If you cannot install the printer driver:

  • Install the printer driver manually:
    In the Seagull Driver Wizard application, select Install printer drivers > Others.
  • Remove the printer drivers:
    In the Seagull Driver Wizard application, select Remove printer drivers > Automatically remove all Drivers by Seagull or Use advanced printer driver removal options.
  • Reset the printer settings:
    Start the BPM (Brother Printer Management Tool), and then click Printer Function > Factory Default.
    (You can download the BPM from the [Downloads] section of this website.)

 

Wi-Fi® Network Connection (Windows)

To use Wi-Fi, an optional Wi-Fi Interface (PA-WI-002) is required.
For details on installing the Wi-Fi interface, see the FAQ: " How to install the Windows driver via Wi-Fi®/ wired network ".

Make sure both your wireless access point/router's and your printer's network settings are correctly set up. For more information, see the documentation provided with your wireless access point/router, or contact the router manufacturer, your system administrator, or Internet service provider.

 

  1. Configure the network settings:

    Using the BPM (Brother Printer Management Tool)
    (You can download the BPM from the [Downloads] section of this website.)
    1. Connect your printer to the computer using a USB cable.
    2. Start the BPM.
    3. Click Printer Configuration > Wi-Fi.
    4. Specify SSID, Encryption, and Key (Network Password), and then click Set.
    5. Click Get.
    6. Click Printer Function > Configuration Page.
      The network settings are printed. Confirm that the printer's IP address is correct.
    Using the Touchscreen (TJ-4021TN/4121TN/4021TNR/4121TNR only)
    1. Select Interface > Wi-Fi.
    2. Specify SSID, Security, and Password.
    3. When finished, the Wi-Fi icon and printer's IP address appear on the Touchscreen.
  2. Download the latest printer driver and software from the [Downloads] section of this website.

  3. Run the Seagull Driver Wizard application and select Install printer drivers and Network.

  4. Select your printer, and then click Next.

  5. If your TCP/IP port does not appear in the list, click Create port and select Standard TCP/IP port > New Port.

  6. Type your printer's IP address and port name, and then click Next.

  7. Click Finish.

  8. Return to the Specify Port window and select the port you created.

  9. Follow the on-screen instructions.
     

If you cannot install the printer driver:

  • Remove the printer drivers:
    In the Seagull Driver Wizard application, select Remove printer drivers > Automatically remove all Drivers by Seagull or Use advanced printer driver removal options.
  • Reset the printer settings:
    Start the BPM, and then click Printer Function > Factory Default.

 

Wired Network Connection (Windows)

 

  1. Connect both the printer and the computer to your access point/router using LAN cables. The printer automatically receives a default IP address and displays it on the Touchscreen. For models without a Touchscreen, this can be confirmed using the BPM (Brother Printer Management Tool).
    (You can download the BPM from the [Downloads] section of this website.)

  2. Download the latest printer driver and software from the [Downloads] section of this website.

  3. Run the Seagull Driver Wizard application and select Install printer drivers and Network.

  4. Select your printer, and then click Next.

  5. If your TCP/IP port does not appear in the list, click Create port and select Standard TCP/IP port > New Port.

  6. Type your printer's IP address and port name, and then click Next.

  7. Click Finish.

  8. Return to the Specify Port window and select the port you created.

  9. Follow the on-screen instructions.
     

If you cannot install the printer driver:

  • Remove the printer drivers:
    In the Seagull Driver Wizard application, select Remove printer drivers > Automatically remove all Drivers by Seagull or Use advanced printer driver removal options.
  • Reset the printer settings:
    Start the BPM, and then click Printer Function > Factory Default.

Related Models

TJ-4010TN, TJ-4020TN, TJ-4021TN, TJ-4120TN, TJ-4121TN

If you need further assistance, please contact Brother customer service:

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