"JAM DUPLEX" error appears on the LCD.
Follow the instructions below to clear a paper jam:
Open the back output tray.
Use both hands to slowly pull the jammed paper out of the fuser unit.
Close the back output tray.
If the paper jam cannot be cleared, go to the next step.
Pull the duplex tray and paper tray out of the printer.
Pull the jammed paper out of the printer.
Put the duplex tray and paper tray back in the printer.
- The JAM DUPLEX message appears if you remove a sheet of paper from the face down output tray after only one side has printed.
- The paper sizes you can use with the 2-sided(duplex) printing function are A4, Letter or Legal.
- If the paper adjustment lever for 2-sided(duplex) printing is not set correctly for the paper size, paper jams may occur and the printing will be out of position on the page.
If you need further assistance, please contact Brother customer service:
Please note this form is used for feedback only.