FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting


Not your product?

Date: 03/25/2016 ID: faq00002739_000

Scan Unable xx

The machine has a mechanical problem. Turn off the power switch and then turn it on again.
If the problem continues, call  Brother customer service.



  • If your Brother machine has 2-Sided(Duplex) Scanning feature:
    Document might be too long for 2-sided(duplex) scanning. Press Stop/Exit or Cancel(Cancel), and use the suitable size of paper for 2-sided(duplex) scanning.
  • If your machine has FAX function:
    We recommend transferring your faxes to another fax machine or to your PC before turning off the power switch.




Related Models

DCP-8110DN, DCP-8150DN, DCP-8155DN, DCP-L2520DW, DCP-L2540DW, HL-3180CDW, HL-L2380DW, MFC-8510DN, MFC-8710DW, MFC-8810DW, MFC-8910DW, MFC-8950DW, MFC-8950DWT, MFC-9130CW, MFC-9330CDW, MFC-9340CDW, MFC-9460CDN, MFC-9560CDW, MFC-9970CDW, MFC-L2680W, MFC-L2685DW, MFC-L2700DW, MFC-L2705DW, MFC-L2707DW, MFC-L2720DW, MFC-L2740DW, MFC-L8600CDW, MFC-L8850CDW, MFC-L9550CDW

If you need further assistance, please contact Brother customer service:

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