FAQs & Troubleshooting


Model discontinued. This page is no longer updated.


FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 02/10/2010 ID: faq00002644_000

I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.

If you get an error like the following, please check the following points.


  • Internet Connection:
    The Windows Update requires an Internet connection. Please make sure that your computer is connected to the Internet.

  • Device Installation Settings:
    Follow the steps below to check the setting.
    1. Click Start => Control Panel => System and Security => System.
    2. Click Advanced system settings.

    3. Click Hardware tab and Device Installation Settings.
      System Properties

    4. Make sure that the option "Yes, do this automatically (recommended)" is selected.
      - If the option "Yes, ... " is selected, click Cancel to close the Device Installation Settings dialog, and then click Cancel to close the System Properties dialog.

      - If not, please select the option "Yes, ... " and click Save Changes to save the setting, and then click OK to close the System Properties dialog.
      Device Installation Settings

Related Models

DCP-1000, DCP-110C, DCP-1400, DCP-8020, DCP-8025D, DCP-8040, DCP-8045D, FAX-1800C, FAX-1820C, FAX-1840C, FAX-1920CN, FAX-1940CN, FAX-2440C, FAX-2900, FAX-3800, HL-1230, HL-1240, HL-1250, HL-1270N, HL-1435, HL-1440, HL-1450, HL-1470N, HL-1650, HL-1670N, HL-1850, HL-1870N, HL-2460, HL-2600CN, HL-3450CN, HL-4000CN, HL-4200CN, HL-5030, HL-5040, HL-5050, HL-5070N, HL-5140, HL-5150D, HL-5170DN, MFC-210C, MFC-3100C, MFC-3200C, MFC-3220C, MFC-3240C, MFC-3320CN, MFC-3340CN, MFC-3420C, MFC-3820CN, MFC-420CN, MFC-4420C, MFC-4800, MFC-4820C, MFC-5100C, MFC-5200C, MFC-5440CN, MFC-5840CN, MFC-620CN, MFC-6800, MFC-8420, MFC-8440, MFC-8500, MFC-8820D, MFC-8820DN, MFC-8840D, MFC-8840DN, MFC-9700, MFC-9800

If you need further assistance, please contact Brother customer service:

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