FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 07/26/2016 ID: faqh00100072_000

How do I adjust the sensitivity of the operation keys?

The operation keys do not respond when you wear a glove, press with a fingernail or a non-electrostatic touch pen.

And also, you can adjust the sensitivity of the operation keys according to the following procedure.



(1) Operation keys


  • When using an electrostatic touch pen, make sure that its point is 8 mm or more. Do not use a touch pen with a thin point or a unique shape.
  • We recommend selecting the highest setting if an electrostatic touch pen is being used.


  1. Press image to display the settings screen.


  2. Display the "Input Sensitivity" setting screen by pressing image / image.


  3. Press "Start".


    The adjusting screen is displayed.

  4. Adjust the "Input Sensitivity"  by pressing image / image .
    The higher the setting, the more sensitive the keys will be. The default setting is “3”.


    • We recommend selecting the highest setting if an electrostatic touch pen is being used.
    • While adjusting the input sensitivity, press  to check the sensitivity.
      When the key responds, the setting value indicating the sensitivity blinks.


  5. Press image to return to previous screen.



If the machine does not respond when an operation key is pressed

Turn machine off, then hold down image (Thread cutter button) and turn on the machine to reset the settings.
Display the settings screen, and then adjust the settings again.


Related Models

Innov-is BP1400E, Innov-is BP3500D, Innov-is NQ1400E, Innov-is NQ1600E , Innov-is NQ1700E, Innov-is NQ3500D, Innov-is NQ3550W, Innov-is NQ3600D, Innov-is NQ3700D, Innov-is NS1150E, Innov-is NS2750D, PE800, SE1900, SE1950

If you need further assistance, please contact Brother customer service:

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