FAQs & Troubleshooting


Innov-is XJ1

FAQs & Troubleshooting

FAQs & Troubleshooting

Innov-is XJ1

Not your product?

Date: 09/24/2019 ID: faqh00101469_000

The App shows the message "The embroidery frame cannot be detected. Please try again to photo an image."

This message is displayed when the Embroidery frame can not be detected.

Check the following points or solutions


  • Take a photo with sufficient distance from the camera (smart device) to the subject (embroidery frame) so that the entire frame fits on the screen.
  • Take a picture so that the black spots on the frame are clearly visible.
  • Take a picture so that the frame does not blur.


Related Models

Innov-is XE1, Innov-is XE2, Innov-is XJ1, Innov-is XJ2

If you need further assistance, please contact Brother customer service:

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