FAQs & Troubleshooting


Innov-is XJ1

FAQs & Troubleshooting

FAQs & Troubleshooting

Innov-is XJ1

Not your product?

Date: 09/24/2019 ID: faqh00101467_000

The App shows the message "Machine cannot accept the additional image. Please proceed to embroidery screen then select OK to the message ... mobile app. Update?"

This message is displayed when previously sent image data has not yet been received by the embroidery machine.

Check the following points or solutions


  • Check the directions shown on the embroidery machine's screen.
    Complete the process of directions on the screen to receive the previously sent data before sending the next data.


Related Models

Innov-is XE1, Innov-is XE2, Innov-is XJ1, Innov-is XJ2

If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.