FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 02/03/2020 ID: faqh00100185_000

How can I transfer the created/edited data between CanvasWorkspace and my machine via a wireless network?

After you have registered your machine with CanvasWorkspace they will be able to communicate via a wireless network connection to transfer data back and forth.






Wireless network access point/router

Computer/Tablet connected to wireless network access point/router

Your machine

Data saved to CanvasWorkspace server



Registering with CanvasWorkspace for your machine

  • A computer or tablet that is connected to the network and can run CanvasWorkspace is required.
  • Before continuing with this procedure, setup for the connection between your machine and wireless network must be completed. If your machine is not connected to the network, first follow the procedure in How to connect my machine to a wireless network using the Setup Wizard?


  1. Touch the [Next] key to activate your machine.
    image image
    Page 1 Page 2

    If you stopped the procedure after setting up the wireless network, touch the [Register] key beside [ScanNCut Online] on page 7 of the settings screen to start again with registering your machine with CanvasWorkspace.
    The same screen that appeared immediately after setting up the wireless network will be displayed.



  2. Prepare the [ScanNCut Online Activation Card] and a coin, and then scrape the silver foil off the card.

    Touch the [Next] key.


    The activation code input screen appears.

    Depending on the model, the ScanNCut Online activation card may not be provided with your machine.
    In that case, it must be purchased separately. For details on the included accessories, see the "Included Accessories" sheet in the box.



  3. Type the characters (16 uppercase letters) that are revealed into the screen.

    image (1) Character input display

    (2) Character keys

    (3) Backspace key (Deletes the character at the cursor’s position.)

    (4) Cursor keys (Move the cursor to the left or right.)

    • The uppercase letters "I" and "O" are not used in the activation code.
    • The activation code is valid for only one time activation. The same activation code cannot be used again. Multiple machines cannot be connected using the same activation code.


  4. After entering the characters, touch the [OK] key.



  5. When the message shown below appears, touch the [Next] key.


    A screen describing how to obtain the PIN code appears.

    Continue with [Registering your machine with CanvasWorkspace].



Registering your machine with CanvasWorkspace


Your ScanNCut machine and your CanvasWorkspace login ID will be registered together.
In the following procedures, [MACHINE] indicates operations performed from your machine, and [COMPUTER/TABLET] indicates operations performed in CanvasWorkspace .





  1. After the following screen, describing how to obtain the PIN code, appears, leave the screen displayed, and then continue with the next [Computer/Tablet] operation.

    image (1) Machine number

    Do not touch the [OK] key yet.

    Your machine number appearing in the screen will be used in the following step.




The screens in the following descriptions are those that appear when CanvasWorkspace is opened on a computer.
The screens will appear slightly different when the application is opened on a tablet.



  1. Open CanvasWorkspace on your computer, and then log in.
    ☆If you use tablet, use the CanvasWorkspace(Web). <https://canvasworkspace.brother.com/>

    • You can download the CanvasWorkspace from the Downloads section.
      Click here to visit the download page.

    If you use the CanvasWorkspace,click [Account Settings] on the [Help] menu.


    If you use the CanvasWorkspace (Web) , click image in the upper-right corner of the screen.



  2. Click [Machine(s) Registration].



  3. Click [Register a New Machine].


  4. Type in your machine number, and then click the [OK] button.


    Your machine number appears on your machine in the screen shown in step 2 describing how to obtain the PIN code.

    >>A four-digit PIN code appears in the screen.



  1. Touch the [OK] key.





  2. In the PIN code input screen on your machine, type the four-digit PIN code that appeared in the CanvasWorkspace screen, and then touch the [OK] key.




    The following screen appears.



  3. Touch the [OK] key.



    The following screen appears.
    This completes the registration of your machine with CanvasWorkspace.




    CanvasWorkspace login ID linked to your machine.

    Touch this key to link your machine with a different CanvasWorkspace login ID.

    Then perform the registration operation again.


    Touch this key to delete the currently linked CanvasWorkspace login ID.




Related Models

CM350, CM350e, CM350H, CM350R, CM650W, CM650WX

If you need further assistance, please contact Brother customer service:

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