FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 08/01/2019 ID: faqh00101432_000

E12004 appears on the computer screen.

Error Message

An unexpected error has occurred. (E12004)




  • Cause
    An unexpected error has occurred during internal processing with the image trace function.

  • Solution
    Close the CanvasWorkspace. Startup it again, and then tries the same operation.
    If the error message still appears, contact the Brother Customer Service with the following information:

    -  OS version
    -  CanvasWorkspace version
    -  Software version of your cutting machine

Related Models

CM100DM, CM250, CM350, CM350e, CM350H, CM350R, CM550DX/ CM550, CM650W, CM650WX, SDX125, SDX125e, SDX125e Titanium, SDX125i, SDX125TS, SDX135PRO, SDX225, SDX225F, SDX230D, SDX230DX, SDX85

If you need further assistance, please contact Brother customer service:

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