FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 08/01/2019 ID: faqh00101435_000

E99901 appears on the computer screen.

Error message

An unexpected error has occurred. (E99901)




  • Cause
    An unexpected error has occurred.


  • Solution
    An unexpected error has occurred.
    Close the CanvasWorkspace. Startup it again, and then tries the same operation.
    If the error message still appears, contact the Brother Customer Service with the following information:

    -  OS version
    -  CanvasWorkspace version
    -  Software version of your cutting machine

Related Models

CM100DM, CM250, CM350, CM350e, CM350H, CM350R, CM550DX/ CM550, CM650W, CM650WX, SDX125, SDX125e, SDX125i, SDX125TS, SDX135PRO, SDX225, SDX225F, SDX230D, SDX230DX

If you need further assistance, please contact Brother customer service:

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