FAQs & Troubleshooting

Close

CM350H

FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 01/22/2020 ID: faqh00101073_000

List of Error Messages for CanvasWorkspace (Exxxxx / Nxxxxx)

When the following error screen appears on your computer, perform the necessary operation.

Refer to the solution for each error code with clicking the error code in the following table.

Error Code is the number described at the end of the message on the error screen as below.

image (1) Error code

 

If you cannot find the code/message you were looking for,

  • When the message is displayed on the machine's LCD screen, click here.
  • When the "ErrSxx" or "NoteSxx" after the message is displayed on the computer screen, click here.
  • When the messages other than EXXXXX, NXXXXX, ErrSXX and NoteSXX displayed on the computer screen, click here.
     
Error Code Error Message
E00001 Log in failed. The login ID or password you entered is incorrect.
E00002 Software update failed.
E00003 Unable to connect to server.
E00004 Unable to connect to the network.
E00005 Proxy error. Check the proxy settings.
E00006 A network error has occurred.
E00007 The fields cannot be empty. Please enter a valid address and port.
E00008 The port you entered is incorrect.
E00009 Unable to check for update. Check the network connection.
E00010 Software update required.
E00011 An unexpected network error has occurred.
E01001 An unexpected network error has occurred. Please restart the application.
E01002 An unexpected network error has occurred. Please restart the application.
E01003 An unexpected error has occurred.
E01005 No scanned image. Please scan an image on your machine and transfer the image to CanvasWorkspace.
E01006 No FCM file. Please transfer the cutting data from your machine to CanvasWorkspace.
E02001 Failed to transfer the file.
Return to the home screen on your machine and try again.
E02002

 

Your machine cannot be found.
Please check the followings:
This function is only available for ScanNCut DX machine.
Make sure that your machine is connected to your computer by USB cable.
Make sure your machine is turned on.

 

E02003 Your machine cannot be found.
Do not connect two or more cutting machines.
E02004 Failed to transfer the file.
E03001 Failed to transfer the file.
Return to the home screen on your machine and try again.
E03002

 

Your machine cannot be found.
Please check the following:
This function is only available for ScanNCut DX machine.
Make sure that your machine is connected to your computer by USB cable.
Make sure your machine is turned on.

 

E03003 Your machine cannot be found.
Do not connect two or more cutting machines.
E03004 Failed to transfer the data.
E10001 There is no shape inside of the red dashed line on the art board.
E10002 Some objects are outside of the red dashed line on the art board.
E10003 Too many cutting lines.  Please remove some of the lines.
E10004 Too many objects.  Please remove some of the objects.
E11001 File size may be too large. A file larger than 2MB cannot be imported.
E11002 Unable to import. The file may not be usable  or supported.
E11003 Unable to import as the file contains rhinestone data.
E11005 No objects could be imported.
E11006 Unable to import. The file may not be usable or supported.
E11008 Unable to import. The file may not be usable or supported.
E12001 File size may be too large. A file larger than 5MB cannot be imported.
E12002 Unable to import. The file may not be usable or supported.
E12006 Operation not allowed. The grouping of objects already includes 3 levels of grouped objects.
E90001 Cannot run more than one instance of this application.
E90002 Operation not allowed. The selected group includes locked objects. Operation not allowed. The selected group includes locked objects.
E90003 Operation not allowed. The grouping of objects already includes 3 levels of grouped objects.
E91001 Operation not allowed. The selected objects include self-intersecting paths.
E91002 Operation not allowed. The selected objects have too many control points.
E92001 Operation not allowed. The selected objects include open paths or self-intersecting paths.
E93001 Operation not allowed. The grouping of objects already includes 3 levels of grouped objects.
E94001 Operation not allowed. The selected object(s) include open paths.
E94002 Operation not allowed. The selected object(s) include open paths or self-intersecting paths.
E94005 Operation not allowed. The grouping of objects already includes 3 levels of grouped objects.
E99902 Out of memory. Please restart the application.
N10001 The objects that have been set as hidden are not available to export or transfer.
N10002 The settings of Lock/Unlock on the data will be invalid when editing data on machine.
N10003 Tiny objects are automatically removed when converting to FCM because it is too small to cut.
N10004 The image data will not be exported or transferred with the cut data.
N11001 Some objects in the file could not be imported.
N11002 The imported SVG was resized automatically to fit within the red dashed line on the art board.
N12001 Please adjust the tracing area by using the pen tool.
N93001 The entered size may be smaller than the selected object. Would you like to place it as is?

 

Related Models

CM100DM, CM250, CM350, CM350e, CM350H, CM350R, CM550DX/ CM550, CM650W, CM650WX, DC200, DC200ULE, SDX125, SDX125e, SDX125i, SDX125TS, SDX135PRO, SDX225, SDX225F, SDX230D, SDX230DX

If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: €Are there any comments you would like to add?

Please note this form is used for feedback only.