The mat or the material catches on a feed roller when the mat is being inserted.
Case1 : The mat’s adhesive strength has decreased, or the material is not secured.
Case2 : The material extends from the adhesive area of the mat.
----- Case1 -----
Press the “Feed” button to feed out the mat, and then replace the mat with a new one.
----- Case2 -----
Press the “Feed” button to feed out the mat, and then attach the material while keeping it within the adhesive area of the mat.
CM100DM, CM250, CM350, CM350e, CM350H, CM350R, CM550DX/ CM550, CM650W, CM650WX
If you need further assistance, please contact Brother customer service:
Please note this form is used for feedback only.