FAQs & Troubleshooting

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FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 12/15/2021 ID: faq00100760_000

I cannot connect my machine to a Windows 11 computer via USB.

A Windows 11 update distributed by Microsoft in December 2021 will solve the following issues:

 

  • Unable to detect your Brother machine when it is connected to your computer using a USB cable.
  • Unable to change your Brother machine's settings.
  • Unable to connect more than one Brother machine via USB.

Run Windows Update to apply the KB5008215 update for Windows 11.

Related Models

DCP-L2550DW, DCP-L5500DN, DCP-L5600DN, DCP-L5650DN, HL-L2325DW, HL-L2350DW, HL-L2370DW(XL), HL-L2379DW, HL-L2390DW, HL-L2395DW, HL-L3210CW, HL-L3230CDW, HL-L3270CDW, HL-L3290CDW, HL-L5000D, HL-L5100DN, HL-L5200DW(T), HL-L6200DW(T), HL-L6250DW, HL-L6300DW, HL-L6400DW(T), HL-L8260CDW, HL-L8360CDW(T), HL-L9310CDW, MFC-J1010DW, MFC-J1170DW, MFC-J1205W, MFC-J1215W, MFC-J4335DW, MFC-J4345DWXL, MFC-J4535DW, MFC-J491DW, MFC-J497DW, MFC-J5330DW, MFC-J5340DW, MFC-J5830DW(XL), MFC-J5845DW(XL), MFC-J5855DW, MFC-J5930DW, MFC-J5945DW, MFC-J5955DW, MFC-J6530DW, MFC-J6535DW(XL), MFC-J6545DW(XL), MFC-J6555DW, MFC-J690DW, MFC-J6930DW, MFC-J6935DW, MFC-J6945DW, MFC-J6955DW, MFC-J805DW(XL), MFC-J815DW XL, MFC-J895DW, MFC-J995DW(XL), MFC-L2690DW, MFC-L2710DW, MFC-L2717DW, MFC-L2730DW, MFC-L2750DW(XL), MFC-L2759DW, MFC-L3710CW, MFC-L3750CDW, MFC-L3770CDW, MFC-L5700DW, MFC-L5705DW, MFC-L5800DW, MFC-L5850DW, MFC-L5900DW, MFC-L6700DW, MFC-L6750DW, MFC-L6800DW, MFC-L6900DW, MFC-L8610CDW, MFC-L8895CDW, MFC-L8900CDW, MFC-L9570CDW

If you need further assistance, please contact Brother customer service:

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