FAQs & Troubleshooting

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DS-920DW

FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 09/12/2022 ID: faq00000314_006

Uninstall the scanner drivers (Mac OS X 10.6 or greater).

Follow the steps below to uninstall the scanner driver.
 
  1. Disconnect the USB cable between the Macintosh and your Brother machine.
  2. Log on as an Administrator.
  3. Click Go from the Finder bar => Applications.
  4. Delete DSmobileCapture.

    mac_uninstall_DSmobileCapture
     
  5. Click Go from the Finder bar, Computer => Macintosh HD => Library => Image Capture => TWAIN Data Source.

    If your hard drive icon (Macintosh HD icon) is not on the desktop:

    1. Click Finder => Preferences....
    2. In the General tab, check "Hard disks" in the "Show these items on the desktop:"
    3. Close the Finder Preferences window.
      Your hard drive icons will appear on the desktop.
  6. Delete the [model name].ds.

    mac_uninstall_model
     
  7. Empty the trash bin.
  8. Reboot the Macintosh.

Related Models

DS-620, DS-720D, DS-820W, DS-920DW

If you need further assistance, please contact Brother customer service:

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