FAQs & Troubleshooting

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DS-920DW

FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 09/05/2013 ID: faq00003125_000

Cannot charge my scanner.

Follow the steps below to resolve this issue.


  • Check if the scanner is off while you are trying to charge it.
    If not, turn the scanner off when you charge it.

  • Check if the Li-ion battery is installed correctly.
    If not, make sure the Li-ion battery is installed in the correct direction as below.

    [sinplex models]
    battery_820


    [duplex models]
    battery_920

Related Models

DS-820W, DS-920DW

If you need further assistance, please contact Brother customer service:

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