FAQs & Troubleshooting

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DS-920DW

FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 10/15/2018 ID: faq00003074_000

My scanned image is missing.

Follow the steps below to improve the scanned image.

 

  • The Document Guides are not adjusted to fit the width of the document.

     

    Adjust the Document Guides to fit the width of the document.

     

  • The settings are not suitable for your document. For example, a A4 document was fed when Letter was selected as document size.

     

    Make sure the document size settings are suitable for your document.

    > Click here to see how to check the document size settings.

     

Related Models

DS-620, DS-720D, DS-820W, DS-920DW

If you need further assistance, please contact Brother customer service:

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