DS-920DW
 |
FAQs & Troubleshooting |
DS-920DW
Date: 02/20/2014 ID: faq00100001_000
Cannot scan documents using the control panel (For Windows)
The latest version of firmware will resolve the issue.
Follow the steps below.
-
Update the firmware version to the latest version.
Click here to visit the Downloads section to update the latest version of firmware. -
Install the latest version of Button Manager.
Click here to visit the Downloads section to install the latest version of Button Manager. -
Try scanning using the control panel again.
DS-820W, DS-920DW
If you need further assistance, please contact Brother customer service:
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