Please follow the steps below to clear the error message "Jam Inside".

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.

1. Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine.
2. Pull the paper tray completely out of the machine.
   
   

   

    
3. Use both hands to slowly pull out the jammed paper.
   
   

   Pulling the jammed paper downward allows you to remove the paper easier.

   
   
   
   
4. Press the front cover release button and then open the front cover.
   
   

   

   
   
5. Slowly take out the drum unit and toner cartridge assembly. The jammed paper may be pulled out with the drum unit and toner cartridge assembly, or this may release the paper so you can pull it out from inside of the machine.
   
   

   
   
   

6. Push down the green lock lever and take the toner cartridge out of the drum unit. Remove the jammed paper if there is any inside the drum unit.
   
   

   
   
   

7. Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge in correctly, the green lock lever on the drum unit will lift automatically.
   
   

   
   
   

   Make sure that you put in the toner cartridge correctly or it may separate from the drum unit.

8. Put the drum unit and toner cartridge assembly back into the machine.
   

   

    

9. Close the front cover of the machine.

10. Put the paper tray firmly back in the machine.