FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting


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Date: 01/31/2013 ID: faq00002739_001

Scan Unable

This page shows the solution for the error message "Scan Unable" displayed on the machine's display (hereinafter called LCD) or the Status Monitor.

> If "Scan Unable" error message does not appear on your Brother machine's LCD or Status Monitor as below, see the Related FAQ's at the end of the page.



Brother machine's display

Brother Status Monitor

To clear the error message, unplug the machine from the AC power outlet (electrical socket) for several minutes and reconnect it.

If your machine has FAX functions:
To prevent you from losing any important messages, we recommend transferring your faxes to your PC before turning off the power switch. Please refer to the related FAQ at the end of this page.

If the problem continues, please contact Brother Customer Service from "Contact Us".

Related FAQs

Related Models

DCP-7060D, DCP-7065DN, HL-2280DW, MFC-7360N, MFC-7365DN, MFC-7460DN, MFC-7860DW

If you need further assistance, please contact Brother customer service:

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