FAQs & Troubleshooting

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ADS-3600W

FAQs & Troubleshooting

FAQs & Troubleshooting

ADS-3600W

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Date: 05/14/2019 ID: faq00100466_001

Your Brother Machine Cannot Scan over the Network

Cause Action Interface
You did not select Accept in the security alert dialog box during the Brother Device installation, applications’ start-up process, or when using the scanning features. If you did not select Accept in the security alert dialog box, the firewall function of your security software may be denying access. Some security software may block access without showing a security alert dialog box.
To allow access, see your security software instructions or ask the manufacturer.
Wired/Wireless
Your security software blocks your machine's access to the network. The following port numbers are used for Brother network features:
  • Network scanning
    Port number 54925/Protocol UDP
  • Network scanning, Remote Setup
    Port number 161 and 137/Protocol UDP
  • BRAdmin Light (Windows only)
    Port number 161/Protocol UDP
For information about how to open the port, see the security software instructions or ask the manufacturer.
Wired/Wireless
Your Brother machine was not assigned an available IP address.

Confirm the IP address and the Subnet Mask.

Verify that both the IP addresses and Subnet Masks of your computer and the Brother machine are correct and located on the same network.

For more information about how to verify the IP address and the Subnet Mask, ask your network administrator.

Wired/Wireless Wired/Wireless
You cannot connect the Brother machine to the network using wireless capabilities. Press Settings(Settings) > Network > WLAN > WLAN Status > Status.
If the LCD displays Connection Failed:, ask your network administrator whether your IP address is valid or not.
Wired/Wireless

If you have checked and tried all of the actions, but your Brother machine still cannot scan, uninstall the Brother software and drivers and reinstall them.

Related FAQs

Related Models

ADS-2400N, ADS-2800W, ADS-3000N, ADS-3600W

If you need further assistance, please contact Brother customer service:

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