FAQs & Troubleshooting
Date: 03/13/2023 ID: faq00100466_501
Your Brother Machine Cannot Scan over the Network
|You did not select Accept in the security alert dialog box during the Brother Device installation, applications’ start-up process, or when using the scanning features.|| |
If you did not select Accept in the security alert dialog box, the firewall function of your security software may be denying access. Some security software may block access without showing a security alert dialog box.
To allow access, see your security software instructions or ask the manufacturer.
|Your security software blocks your machine's access to the network. (The Network scanning feature does not work. )|| |
|Your security software blocks your machine's access to the network.|| |
The following port numbers are used for Brother network features:
For information about how to open the port, see the security software instructions or ask the manufacturer.
|Your Brother machine was not assigned an available IP address.|| |
Confirm the IP address and the Subnet Mask.
Verify that both the IP addresses and Subnet Masks of your computer and the Brother machine are correct and located on the same network.
For more information about how to verify the IP address and the Subnet Mask, ask your network administrator.
|You cannot connect the Brother machine to the network using wireless capabilities.|| |
|Because the machine does not support Kerberos authentication, Network scanning cannot be used.|| |
Change the server settings or change the destination folder where your document will be stored in the Scan to Network Profile from Web Based Management.
If you have checked and tried all of the actions, but your Brother machine still cannot scan, uninstall the Brother software and drivers and reinstall them.
If you need further assistance, please contact Brother customer service:
Please note this form is used for feedback only.