FAQs & Troubleshooting


Model discontinued. This page is no longer updated.


FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 05/28/2020 ID: faqp00000060_008

The printed label contains blank horizontal lines.

A horizontal line can be a result of some dust or dirt collected on the surface of the print head. This can be corrected by cleaning.

To clean the printhead:

  1. Press the Power key ( Power ) to turn off the machine's power.
  2. Disconnect the AC adapter.
  3. Open the back cover.
  4. Remove the tape cassette and the batteries.
  5. Gently wipe the print head up and down using a dry cotton swab.

    Wiping print head

    To avoid injuries, do not touch the blade of the cutter unit or any metal parts near the print head.

Related Models

PT-1010, PT-1090, PT-7100

If you need further assistance, please contact Brother customer service:

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