FAQs & Troubleshooting

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TJ-4010TN

FAQs & Troubleshooting

FAQs & Troubleshooting

TJ-4010TN

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Date: 07/25/2023 ID: faqp00100593_000

I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".

  1. Make sure that you have installed "Printer Driver for P-touch Editor" by following these steps:
    1. Download "Printer Driver for P-touch Editor" from the [Downloads] section of this website and then follow the on-screen instructions. 
    2. When the following screen appears, connect the printer to your computer using a USB cable, and then click [Finish] or [Later].
      Installation screen

      The printer icon for "Printer Driver for P-touch Editor" is not displayed in the [Devices and Printers] window at this stage.

  2. Open the [Devices and Printers] window. For more information, see "How to open the Devices and Printers window".
  3. Click [Add a printer], and then click [The printer that I want isn't listed].
  4. Select the [Add a local printer or network printer with manual settings] radio button, and then click [Next].
  5. Select the [Use an existing port:] radio button, then select the USB port connected to the printer from the drop-down list, and then click [Next].
    choose a printer port

    Check which USB port is connected to the printer by following these steps:

    1. Open the [Devices and Printers] window. 
    2. Right-click the printer icon, and then select [Printer properties].
    3. Click the [Ports] tab, and then confirm the USB port.
      [Ports] tab
  6. Select [model name (dpi)] from the printer list, click [Next], and then follow the on-screen instructions to complete the process of adding the printer.
    select [model name (dpi)] from the printer list
  7. Make sure that the printer icon for "Printer Driver for P-touch Editor" is displayed as "[model name (dpi)]" in the [Devices and Printers] window.
    printer icon

    Depending on your computer, "Printer Driver" and "Printer Driver for P-touch Editor" may share the same printer icon.
    share the same printer icon

Related Models

TD-4420TN, TD-4520TN, TD-4650TNWB, TD-4750TNWB, TJ-4010TN, TJ-4020TN, TJ-4021TN, TJ-4120TN, TJ-4121TN, TJ-4420TN, TJ-4422TN, TJ-4520TN, TJ-4522TN, TJ-4620TN

If you need further assistance, please contact Brother customer service:

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