PT-P900/P900c
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FAQs & Troubleshooting |
PT-P900/P900c
Date: 11/13/2023 ID: faqp00001466_016
What do the indicator lights mean?
The indicators light and blink to indicate the printer's status. The following symbols are used in this FAQ to explain the meaning of the different indicator colors and patterns.
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Indicator is lit in the color shown |
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Indicator is flashing in the color shown |
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Indicator can be off, lit or flashing in any color |
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Indicator is off |
[Indicators and conditions]
Click the "Condition" with a hyperlink to see its cause and solution.
Status, Power indicator
| Indicator | Condition | |
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During the processing of the power-off |
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Idle mode |
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Printing mode |
(2 times in 1.8 seconds) |
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Cover open mode |
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Cover open error when printing |
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Receiving data |
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Transferring data |
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Now cooling |
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System error |
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In boot mode |
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Reset mode (when the mode is starting) |
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USB ID fixed notification |
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Reset mode (when the button is pressed 2 / 4 / 6 times) |
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(Three times)
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(Three times) |
Reset mode (when reset is confirmed) |
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(Repeat four times) |
USB ID fixed notification |
(1 time in 2 seconds) |
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Roller holder error |
(2 times in 1.8 seconds) |
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Adapter error |
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Adapter connection error |
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(2 times in 1.8 seconds) |
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Non-compliant tape error |
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Wrong media error |
(2 times in 1.8 seconds) |
(2 times in 1.8 seconds) |
Communication error |
(1 time in 1 second) |
(1 time in 1 second) |
When blinking alternately: Database search error When blinking simultaneously: No template error |
(2 times in 1.8 seconds) |
(2 times in 1.8 seconds) |
High-resolution / draft printing error |
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Black mark not detected error |
Battery indicator
| Indicator | Condition | |
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Rechargeable battery power: full Charging complete |
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Charging |
(1 time in 4 seconds) |
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Rechargeable battery power: half |
(2 times in 4 seconds) |
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Rechargeable battery power: low |
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Rechargeable battery error |
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Rechargeable battery power: empty |
[Causes and Solutions]
Tube, Label, Power indicator
| Condition | Cause | Solution |
|---|---|---|
| Now cooling |
The thermal head is too hot. The printer stops and resumes printing only after the thermal head has cooled down. This condition may occur more often when the printer is used at high altitude (more than 10,000 ft (3,048 m)) due to a lower air density available to cool the printer. High temperature error. |
To avoid or delay overheating, make sure the printer has adequate ventilation and is not located in an enclosed space. |
| System error | - | Try turning the printer off and on. If the error occurs again, contact your Brother dealer or Brother customer service for assistance. |
| Adapter error | An incompatible AC adapter is connected. | Connect a correct adapter. (DC IN 24V) |
| Roller holder error | The roller holder did not operate correctly | Press any key except the Power button. If the error occurs again, contact your Brother dealer or Brother customer service for assistance. |
| In boot mode | - | Try turning the printer off and on. If the error occurs again, contact your Brother dealer or Brother customer service for assistance. |
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When blinking alternately: When blinking simultaneously: High temperature error |
Cutter error:
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Cutter error: If this error still occurs, clean the tape cutter.
(See "The label does not cut well. ") |
| When the user insert the noncompliant tape. | Install a compatible tape. | |
| Wrong media error | The tape width specified in the printer driver or P-touch Editor does not match the tape that is installed. | In the printer driver or P-touch Editor, specify the tape width to match the tape that is installed. |
| No media error Tape end error |
Appears when printing with no label cassette installed. |
No media error:
Tape end error: |
| Cover open error when printing | Pressed the print button with cover opened. | Close the cover completely. |
| High-resolution / draft printing error | Cannot print labels in high-resolution mode when non-supported media (fabric tape, heat shrink tube etc.) is installed in the printer. | Print using laminated TZe tape with black ink. |
| Black mark not detected error | No FLe label remains. | Check the remaining amount of FLe label. If you have reached the end of the label, replace the label cassette. |
| Adapter connection error | Adapter is connected / disconnected during printing with battery installed. |
Do not connect or disconnect AC adapter while printing.
To print again: close the cover or press any key other than the Power button.
To cancel the job: press the Power button. |
Battery indicator
| Condition | Cause | Solution |
|---|---|---|
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Charge is not completed after a period of time passed. |
Press any key except the Power button. If this error occurs again, replace the battery with a new one. |
PT-P900/P900c
If you need further assistance, please contact Brother customer service:
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