PT-P900W/P900Wc
![]() |
FAQs & Troubleshooting |
![](/g/b/img/product/p900weus.jpg)
PT-P900W/P900Wc
Date: 04/03/2020 ID: faqp00001466_013
What do the indicator lights mean?
The indicators light and blink to indicate the printer's status. The following symbols are used in this FAQ to explain the meaning of the different indicator colors and patterns.
![]() ![]() ![]() |
Indicator is lit in the color shown |
![]() ![]() ![]() |
Indicator is flashing in the color shown |
![]() |
Indicator can be off, lit or flashing in any color |
![]() |
Indicator is off |
[Indicators and conditions]
Click the "Condition" with a hyperlink to see its cause and solution.
Status, Power, Wi-Fi® indicator
Indicator | Condition | ||
---|---|---|---|
![]() |
![]() |
![]() |
|
![]() |
![]() |
![]() |
During the processing of the power-off |
![]() |
![]() |
![]() |
Idle mode Initializing mode Mode can be used only when the Touch Panel Display (TDU) is installed (includes the error mode) (PT-P950NW only) |
![]() |
![]() |
![]() |
Printing mode |
![]() (2 times for 1.8 seconds) |
![]() |
![]() |
No media error Tape end error |
![]() |
![]() |
![]() |
Cover open mode |
![]() |
![]() |
![]() |
Cover open error when printing |
![]() |
![]() |
![]() |
Receiving data |
![]() |
![]() |
![]() |
Transferring data |
![]() |
![]() |
![]() |
Now cooling |
![]() |
![]() |
![]() |
System error |
![]() |
![]() |
![]() |
In boot mode |
![]() |
![]() |
![]() |
Reset mode (when the mode is starting) |
![]() |
![]() |
![]() |
Reset mode (when the button is pressed 1 / 3 / 5 times) |
![]() |
![]() |
![]() |
Reset mode (when the button is pressed 2 / 4 / 6 times) |
![]() (3 times) |
![]() (3 times) |
![]() |
Reset mode (when reset is confirmed) |
![]() |
![]() ![]() ![]() (Repeat 4 times) |
![]() |
IP address fixed notification (USB ID fixed notification) |
![]() |
![]() |
![]() |
Mass storage mode |
![]() (1 time) |
![]() |
![]() |
Mass storage processing mode |
![]() (2 times for 1.8 seconds) |
![]() |
![]() |
PT-P950NW Only: USB host unsupported device connection error USB host HUB connection error |
![]() (1 time for 1 second) |
![]() |
![]() |
USB host power supply excessive voltage error (PT-P950NW Only) Mass storage error |
![]() (1 time for 2 seconds) |
![]() |
![]() |
Roller holder error |
![]() (2 times for 1.8 seconds) |
![]() |
![]() |
Adapter error |
![]() |
![]() |
![]() |
Option connection error (PT-P950NW Only) |
![]() |
![]() |
![]() |
Adapter connection error |
![]() |
![]() |
![]() |
|
![]() (2 times for 1.8 seconds) |
![]() |
![]() |
Non-compliant tape error |
![]() |
![]() |
![]() |
Wrong media error |
![]() (2 times for 1.8 seconds) |
![]() (2 times for 1.8 seconds) |
![]() |
Communication error Memory full error Number of lines / character size error |
![]() (1 time for 1 second) |
![]() (1 time for 1 second) |
![]() |
When blinking alternately: Database search error When blinking simultaneously: No template error |
![]() (2 times for 1.8 seconds) |
![]() (2 times for 1.8 seconds) |
![]() |
High-resolution / draft printing error |
![]() |
![]() |
![]() |
Black mark not detected error |
Battery indicator
Indicator | Condition | |
---|---|---|
![]() |
![]() |
|
![]() |
![]() |
Rechargeable battery power: full Charging complete |
![]() |
![]() |
Charging |
![]() (1 time for 4 seconds) |
![]() |
Rechargeable battery power: half |
![]() (2 times for 4 seconds) |
![]() |
Rechargeable battery power: low |
![]() |
![]() |
Rechargeable battery error |
![]() |
![]() |
Rechargeable battery power: empty |
Wi-Fi indicator
Indicator | Condition | ||
---|---|---|---|
![]() |
![]() |
![]() |
|
![]() |
![]() |
![]() |
No available WPS access point was found |
![]() |
![]() |
![]() |
WPS access point connection error |
![]() |
![]() |
![]() (2 times for 1.8 seconds) |
Incorrect security settings |
![]() |
![]() |
![]() (2 times for 1.8 seconds) |
WPS access point search error |
![]() |
![]() |
![]() |
Wi-Fi on, not connected |
![]() |
![]() |
![]() |
Wi-Fi on, connected |
![]() |
![]() |
![]() |
Wi-Fi: WPS setting mode |
![]() |
![]() |
![]() (3 times) |
BT switching complete notification (PT-P950NW Only) |
[Causes and Solutions]
Tube, Label, Power indicator
Condition | Cause | Solution |
---|---|---|
Now cooling |
The thermal head is too hot. The printer stops and resumes printing only after the thermal head has cooled down. This condition may occur more often when the printer is used at high altitude (more than 10,000 ft (3,048 m)) due to a lower air density available to cool the printer. High temperature error. |
To avoid or delay overheating, make sure the printer has adequate ventilation and is not located in an enclosed space. Do not use the printer continuously or the print head will become too hot. In this case, the printer will stop and resume printing after the motor has cooled down. Wait for approximately 5 minutes. |
System error | - | Try turning the printer off and on. If the error occurs again, contact your Brother dealer or Brother customer service for assistance. |
Adapter error | An incompatible AC adapter is connected. | Connect a correct adapter. (DC IN 24V) |
USB host power supply excessive voltage error (PT-P950NW Only) Mass storage error |
USB host power supply excessive voltage error: A USB device with excessive voltage is connected. Mass storage error: You tried to copy a file while the printer is processing another file in mass storage mode. |
USB host power supply excessive voltage error: Disconnect the USB device and connect a compatible one. Mass storage error: Press any key except the Power button. |
Roller holder error | The roller holder did not operate correctly | Press any key except the Power button. If the error occurs again, contact your Brother dealer or Brother customer service for assistance. |
In boot mode | - | Try turning the printer off and on. If the error occurs again, contact your Brother dealer or Brother customer service for assistance. |
When blinking alternately: Cutter error When blinking simultaneously: High temperature error |
Cutter error: The tape cutter is closed when you try to print. This error also appears if the cutter does not operate correctly while cutting. High temperature error: The thermal head is too hot. |
Cutter error: Turn the printer off and on, and then try again to print. If this error still occurs, clean the tape cutter. (See "The label does not cut well.") High temperature error: Wait 10 minutes and try again to print. If the problem remains unsolved, turn the printer on and off. If the problem remains unsolved, contact your Brother dealer or Brother customer service for assistance. |
Non-compliant tape error | When the user inserted the noncompliant tape. | Install a compatible tape. |
Wrong media error | The tape width specified in the printer driver or P-touch Editor does not match the tape that is installed. | In the printer driver or P-touch Editor, specify the tape width to match the tape that is installed. |
No media error Tape end error |
Appears when printing with no label cassette installed. | No media error: Install the tape cassette. Tape end error: Because you have reached the end of the tape, replace the tape cassette. (See "How do I set a tape cassette?") |
Cover open error when printing | Pressed the print button with cover opened. | Close the cover completely. |
High-resolution / draft printing error | Cannot print labels in high-resolution mode when non-supported media (fabric tape, heat shrink tube etc.) is installed in the printer. | Print using laminated TZe tape with black ink. |
Black mark not detected error | No FLe label remains. | Check the remaining amount of FLe label. If you have reached the end of the label, replace the label cassette. |
Adapter connection error | Adapter is connected / disconnected during printing with battery installed. | Do not connect or disconnect AC adapter while printing. To print again: close the cover or press any key other than the Power button. To cancel the job: press the Power button. |
Option connection error (PT-P950NW Only) |
Switch on the Bluetooth® interface is turned off while the printer's Bluetooth function is enabled and the printer is connected using Bluetooth. | Press any key except the Power button. After this error occurs, the printer turns off. Turn the printer on with the Bluetooth Interface switch on. |
Battery indicator
Wi-Fi indicator
PT-P900W/P900Wc, PT-P950NW
If you need further assistance, please contact Brother customer service:
Content Feedback
Please note this form is used for feedback only.