CM350

FAQs & Troubleshooting

CM350

Date: 01/22/2020 ID: faqh00101067_001

List of Error Messages

When the following error message appears on your machine's LCD display screen, perform the necessary operation. Refer to the solution for each error message with clicking the link in the following table.

If you cannot find the code/message you were looking for,

When the "EXXXXX" or "NXXXXX" after the message is displayed on the computer screen, click here.
When the "ErrSxx" or "NoteSxx" after the message is displayed on the computer screen, click here.
When the messages other than EXXXXX, NXXXXX, ErrSXX and NoteSXX displayed on the computer screen, click here.

Error Message	Cause / Solution
Connection Fail : Err-01	Click here
Connection Fail : Err-02	Click here.
Connection Fail : Err-03	Click here.
Connection Fail : Err-04	Click here.
Connection Fail : Err-05	Click here.
A malfunction occurred. Turn the machine off, then on again.	Turn the machine off, then on again.
A network error occurred.	Click here.
Activation failed.	Click here.
Built-in memory is corrupted. Initialize the memory.	The data on the machine’s memory is corrupted. Restart the machine.
Cannot operate when there are too many patterns.	Click here.
Cannot operate when there is no pattern.	Click here.
Cannot read the data. Get the PIN code again and register to the machine	Click here.
Cannot save the data. Get the PIN code again and register to the machine.	Click here.
Character string is too long for the mat.	Reduce the number of characters so that the length of the character string fits in the width of the 12-inch mat (maximum possible width 297 mm).
Errors occurred in network function.	An internal malfunction occurred. Contact the retailer where you purchased this machine or the nearest authorized service center.
Includes a special pattern that cannot be saved to external memory. Save the pattern in the machine's memory.	Depending on the pattern, it may not be possible to save it to external memory (USB flash drive, computer or CanvasWorkspace(Web)).
Initialization of the blade position failed. Turn the machine off.	Turn the machine off, then on again.
Initialization of the head failed. Turn the machine off.	Turn the machine off, then on again.
No more patterns can be added to this combination.	Click here.
No pattern in the effective area.	Click here.
Not enough available memory to save the data.	Delete a file from the machine’s memory or USB flash drive.
Not enough space on the mat. Check pattern size, space on the mat, Cut Area (setting) or Pattern Interval (setting).	Click here.
Not enough space on the mat. Max: 10 (example: calculated number)	Since there are too many patterns, they cannot be arranged. Reduce the number of patterns to the maximum shown on the screen.
OK to retrieve and resume previous memory?	To use data from the previous operation, touch the “OK” key.
Patterns cannot be unified. Invalid pair was selected.	Click here.
Patterns cannot be welded. There are some patterns which cannot accept or no overlaps.	Click here.
Patterns may overlap since seam allowance is set to large on the machine.	Click here.
Registration failed.	Registration of the PIN code failed. Internal data may be corrupted. Contact the retailer where you purchased this machine or the nearest authorized service center.
Scanning error occurred. Turn the machine off.	Turn the machine off, then on again, and then try performing the operation again.
The data cannot be deleted.	Click here.
The data cannot be read.	Click here.
The data cannot be saved.	Click here.
The mat cannot be recognized. The mat will unload.	Click here.
There are some patterns which cannot add seam allowance.	Click here.
There are some patterns which cannot set cutting distance from the outline.	The cutting distance cannot be specified for complex pattern shapes. Select a pattern with a simple shape.
There is a pattern out of the effective area. The pattern cannot be cut or drawn. OK to continue?	Click here.
This data is too complicated and cannot be converted.	When your are welding or unifying patterns : Reduce the number of patterns arranged or change the patterns to ones with simple designs.
This mat cannot be used.	Click here.
Unconnected to the internet server. Check the proxy setting.	The proxy settings are incorrect. Check the proxy settings of your wireless network and your machine.
Unconnected to the network. Check the network connection status.	Click here.

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Related Models

CM350, CM350e, CM350H, CM350R, CM650W, CM650WX

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