FAQs & Troubleshooting

Close

MFC-EX915DW

FAQs & Troubleshooting

FAQs & Troubleshooting

MFC-EX915DW

Not your product?

Date: 05/11/2023 ID: faq00100429_028

Set up your Brother machine on a wireless network (Windows/macOS)

For certain models, the wireless network connection can be used only when the optional Wireless Module is installed.

1. Before you set up your Brother machine

You must find out the wireless network settings of your wireless router or access point. Check and write down the current wireless network settings below (you will need this information later):
 

  • Network Name (also known as "SSID" or "ESSID")
  • Network Key (also known as "Password", "Security Key", or "Encryption Key")

SSID

 

How to find the Network Name (SSID) and Network Key (Password)

 

  1. Check the base or side of your wireless router or access point.
  2. See the documentation provided with your wireless router or access point.
  • If you need assistance during setup and want to contact Brother customer service, make sure you have your SSID (Network Name) and Network Key ready. We need this Information to assist you, so please get ready them.
  • If you do not know this information (SSID and Network Key), you cannot continue the wireless setup.
  • If you cannot find your wireless Network Name and Network Key, contact your Internet service provider or router manufacturer.

If you cannot find the Network Name (SSID) and Network Key (Password) of your wireless router or access point, see the following FAQs:

 

For Windows users

> Click here to see to find the wireless security information for Windows.

 

For Macintosh users

> Click here to see to find the wireless security information for Macintosh.

 

After checking the network information of your wireless router or access point, go to step 2 to set up your machine on a wireless network.

If your wireless router or access point uses WEP encryption with multiple WEP keys, write down and use only the first WEP key.

 

2. Set up a Brother machine on a wireless network

To set up your Brother machine on a wireless network:

 

  1. Connect the power cord to your Brother machine and then connect it to an AC power outlet (electrical socket).
    Turn your Brother machine on.
     
  2. Press Settings(Settings) > All Settings > Network > WLAN (Wi-Fi) > Find Wi-Fi Network.

    If your machine displays the All Settings menu on the Home screen, skip the Settings menu.

  3. When Enable WLAN? or Switch Network interface to wireless? appears, press Yes.
    This will start the wireless setup wizard.
     
  4. The machine will search for your network and display a list of available Network Names (SSIDs).
    If a list of SSIDs displayed, press the Up or Down arrow to select the SSID you wrote down earlier.

     

  5. Press OK.
     
  6. Do one of the following:
    • If you are using an authentication and encryption method that requires the Network Key (Password)
      Enter the Network Key, then press OK to apply your settings.

       

    • If your authentication method is Open System and your encryption mode is None
      Go to the next step.
  7. The machine attempts to connect to the wireless device you have selected.
    • If your Brother machine connected successfully
      The machine's LCD displays Connected.
       
    • If the connection failed

      The machine will print a wireless connection report. Check the error code on the printed report.
       The machine will print a wireless connection report. Check the error code on the printed report.

      Connection failed

       

      > Click here to for more information about error codes and solutions.

3. Download and install your Brother machine's software

After setting up your Brother machine, you must install the driver. To download the driver:

 

> Go to the Downloads section of this website and download the Full Driver & Software Package / Full Software Package.

Follow the installation instructions on the download page.

Related Models

HL-EX415DW, HL-EX470W, HL-L2480DW, HL-L3280CDW, HL-L3295CDW, HL-L6310DW, HL-L6415DW(T), HL-L8245CDW, HL-L9410CDN, HL-L9430CDN, HL-L9470CDN, MFC-EX670W, MFC-EX915DW, MFC-L2807DW, MFC-L2820DW(XL), MFC-L2900DW(XL), MFC-L2980DW, MFC-L3720CDW, MFC-L3765CDW, MFC-L3780CDW, MFC-L5710DW, MFC-L5715DW, MFC-L5717DW, MFC-L5915DW, MFC-L6810DW, MFC-L6915DW, MFC-L8395CDW, MFC-L9610CDN, MFC-L9630CDN, MFC-L9670CDN

If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.

Submit