MFC-J5910DW
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FAQs & Troubleshooting |
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MFC-J5910DW
Date: 01/17/2012 ID: faq00002918_000
I still receive the error message "Paper Jam" after I removed the jammed paper.
To clear the error message Paper Jam after you removed the jammed paper, please open and close the scanner cover.
If you still receive the error message, a small piece of paper may be stuck inside your Brother machine.
Please follow the steps below to remove any ripped paper remaining inside your Brother machine.
For the models with FAX functions:
Before you unplug the machine from the power source, you can transfer your faxes that are stored in the memory to your PC or another fax machine so you will not lose any important messages. Click here to see how to transfer your faxes that are stored in the memory to another fax machine.
Move the print head and remove any ripped paper
- To prevent damage to your Brother machine, try not to touch the internal part when removing the jammed paper.
- If ink gets on your skin or clothing, immediately wash it off with soap or detergent.
- Using both hands, use the finger holds on each side of the machine to lift the scanner cover (1) into the open position. Make sure that jammed paper is not left in the corners of the machine (2) and (3).
- Check the position of the print head.
- If you found the print head at the left hand side or center of the platen area, go to STEP 3.
- If the print head is in the right corner as shown in the illustration below, hold down Stop/Exit until the print head moves to the center.
- If you found the print head at the left hand side or center of the platen area, go to STEP 3.
- Unplug your Brother machine from the AC power outlet (electrical socket).
- Gently move the print head using your fingers to take out any paper remaining in this area. To remove the small pieces of paper, you can use a pair of tweezers.
- Lift the scanner cover (1) to release the lock. Gently push the scanner cover support down (2) and close the scanner cover (3) using both hands.
- Plug the power cord back into the AC power outlet (electrical socket).
If you still receive the error message Paper Jam, click here to see how to remove the paper jammed inside the machine.
Remove the paper jammed inside the machine
Follow the steps below to clear the paper jam inside the machine.
- Prepare one sheet of thick letter or A4 sized paper, such as glossy paper, and insert it into the machine in the landscape orientation through the opening at the back of the machine as shown in the illustration below, until you feel it grab the paper.
- Using both hands, use the finger holds on each side of the machine to lift the scanner cover into the open position.
- Lift the scanner cover (1) to release the lock. Gently push the scanner cover support down (2) and close the scanner cover (3) using both hands.
- The paper you inserted will be fed through the machine and ejected with a jammed piece of paper. Remove the ejected paper and any ripped paper.
- Pull the paper tray (1) completely out of the machine.
- Remove any ripped paper or a foreign object you find inside the machine.
- Put the paper tray firmly back in the machine.
![image](/g/b/img/faqend/faq00002918_000/us/en/30548/PaperSideGuides_rev1.gif)
- Using both hands, use the finger holds on each side of the machine to lift the scanner cover into the open position.
- Check for any ripped paper or a foreign object in the machine.
- If you find any ripped paper or a foreign object, remove it. If it cannot be removed, repeat STEPS 1 through 9.
- If there is no paper left in your Brother machine, go to STEP 10.
- If you find any ripped paper or a foreign object, remove it. If it cannot be removed, repeat STEPS 1 through 9.
- Lift the scanner cover (1) to release the lock. Gently push the scanner cover support down (2) and close the scanner cover (3) using both hands.
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