MFC-9840CDW
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FAQs & Troubleshooting |
When I print directly from the USB flash drive only an error page prints. What can I do?
Depending on the original source and how a file is created some files may not be supported when printing directly from a USB flash drive.
One of the error messages below is printed on the error page.
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Unsupported PDF data for Direct Print: [error code]
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Unsupported TIFF data for Direct Print: [error code]
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Unsupported JPEG data for Direct Print: [error code]
Listed below are the various error codes and recommended solutions for each error.
Error Code 100
Cause |
Recommended solution |
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Unsupported JPEG file
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Corrupted JPEG file
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Corrupted USB flash memory
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Save the file using the "Print to file" feature of the Brother printer driver, to a USB flash drive using a PC. (To see how to use the "Print to file" feature, click here.) Then, print the document from the USB flash drive.
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Print the document directly from a computer.
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Error Code 200
Cause |
Recommended solution |
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Unsupported TIFF file
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Corrupted TIFF file
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Corrupted USB flash memory
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Save the file using the "Print to file" feature of the Brother printer driver, to a USB flash drive using a PC. (To see how to use the "Print to file" feature, click here.) Then, print the document from the USB flash drive.
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Save the TIFF file as a PDF or JPEG file using another software application.
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Print the document directly from a computer.
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Error Code 1011 - 1014
Cause |
Recommended solution |
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Unsupported security format for the PDF file
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Password required for opening the PDF file
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Save the PDF file without a password and try to print again.
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Save the file using the "Print to file" feature of the Brother printer driver, to a USB flash drive using a PC. (To see how to use the "Print to file" feature, click here.) Then, print the document from the USB flash drive.
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Print the document directly from a computer.
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Error Code 1031 - 1033
Cause |
Recommended solution |
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The PDF file includes an unsupported data format.
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Save the file using the "Print to file" feature of the Brother printer driver, to a USB flash drive using a PC. (To see how to use the "Print to file" feature, click here.) Then, print the document from the USB flash drive.
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Print the document directly from a computer.
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Error Code 1040
Cause |
Recommended solution |
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The internal memory of the Brother machine is full.
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There is an unsupported command in the file.
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Add additional memory to the machine. This may resolve the error depending on the size of the file you are trying to print.
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Save the file using the "Print to file" feature of the Brother printer driver, to a USB flash drive using a PC. (To see how to use the "Print to file" feature, click here.) Then, print the document from the USB flash drive.
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Print the document directly from a computer.
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Error Code 1041 - 1042
Cause |
Recommended solution |
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There is an unsupported command in the file.
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Save the file using the "Print to file" feature of the Brother printer driver, to a USB flash drive using a PC. (To see how to use the "Print to file" feature, click here.) Then, print the document from the USB flash drive.
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Print the document directly from a computer.
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Error Code 1050
Cause |
Recommended solution |
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There is an unsupported command in the file.
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Corrupted PDF file
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Corrupted USB flash memory
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Save the file using the "Print to file" feature of the Brother printer driver, to a USB flash drive using a PC. (To see how to use the "Print to file" feature, click here.) Then, print the document from the USB flash drive.
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Print the document directly from a computer.
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Error Code 1060 - 1064
Cause |
Recommended solution |
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There is an unsupported font in the file.
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Corrupted PDF file
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Corrupted USB memory
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Save the file using the "Print to file" feature of the Brother printer driver, to a USB flash drive using a PC. (To see how to use the "Print to file" feature, click here.) Then, print the document from the USB flash drive.
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Print the document directly from a computer.
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Error Code 1070 - 1072
Cause |
Recommended solution |
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There is an unsupported command in the file.
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Save the file using the "Print to file" feature of the Brother printer, driver to a USB flash drive using a PC. (To see how to use the "Print to file" feature, click here.) Then, print the document from the USB flash drive.
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Print the document directly from a computer.
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Error Code 1080 - 1082
Cause |
Recommended solution |
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The PDF file is prohibited from printing with a high resolution.
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The PDF file is password protected.
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You need rights to remove the restriction. If have it, please remove it, then print it from a computer.
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Remove any security lock functions and open the file on a PC. Save the file using the "Print to file" feature of the Brother printer driver, to a USB flash drive using a PC. (To see how to use the "Print to file" feature, click here.) Then, print the document from the USB flash drive.
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If the problem is not solved, the file itself might be damaged.
Related FAQs
DCP-9045CDN, HL-4040CDN, HL-4040CN, HL-4070CDW, MFC-9440CN, MFC-9450CDN, MFC-9840CDW
If you need further assistance, please contact Brother customer service:
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