FAQs & Troubleshooting

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MFC-L3720CDW

FAQs & Troubleshooting

FAQs & Troubleshooting

MFC-L3720CDW

Not your product?

Date: 02/21/2023 ID: faq00000548_002

When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen.

If a personal firewall software (or anti-virus software) is installed on your PC, temporarily disable it. For instructions on how to disable this type of program, please refer to the user's guide for your software or contact the software manufacture.
Once the firmware upgrade or I-FAX install tool installation is completed, enable the program again.

Related Models

MFC-L3720CDW

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