FAQs & Troubleshooting

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MFC-J6710DW

FAQs & Troubleshooting

FAQs & Troubleshooting

MFC-J6710DW

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Date: 12/13/2010 ID: faq00000204_022

When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?

If the received data is divided and printed on two pages or if you get an additional blank page, your Paper Size setting and/or the Reduction setting may not be correct for the paper you are using.

 

Adjust the paper size following the instructions listed below:

*If your Brother machine has a touchscreen, please follow the steps of "For Touchscreen models" below.
    1. Press Tray Setting.
    2. Press Tray#1 or Tray#2 and press OK.
    3. Press the UP or Down Arrow key to choose Paper Size.
    4. Press the Right or Left Arrow key to choose the correct size and press OK.
    5. Press the UP or Down Arrow key to choose Complete and press OK.
    6. Press the UP or Down Arrow key to choose Complete and press OK.
    <For Touchscreen models>
    1. Press Tray Setting.
    2. Press the displayed paper size or paper type for Tray#1, or press the displayed paper size for Tray#2.
    3. Press the Right or Left Arrow key to dislay the paper size options, and press the correct size.
    4. Press Stop/Exit.

    If you are using the fixed reduction feature, check to see if the reduction ratio is set to ON. (We recommend turning the setting to "AUTO REDUCTION" ON.) 

    To check the reduction setting:

    *If your Brother machine has a touchscreen, please follow the steps of "For Touchscreen models" below.
      1. Press the Menu key.
      2. Press the Up or Down Arrow key to choose Fax and press OK.
      3. Press the Up or Down Arrow key to choose Setup Receive and press OK.
      4. Press the Up or Down Arrow key to choose Auto Reduction.
      5. Press the Right or Left Arrow key to choose ON (or OFF) and  press OK.
      6. Press Stop/Exit.
      <For Touchscreen models>
      1. Press the Menu key.
      2. Press the UP or Down Arrow key to display Fax.
      3. Press Fax.
      4. Press the UP or Down Arrow key to display Setup Receive.
      5. Press Setup Receive.
      6. Press the UP or Down Arrow key to display Auto Reduction.
      7. Press Auto Reduction.
      8. Press On (or Off).
      9. Press Stop/Exit.

      Related Models

      MFC-J6710DW, MFC-J6910DW

      If you need further assistance, please contact Brother customer service:

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