FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting


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Date: 12/09/2019 ID: faqp00100392_000

Where can I find my Brother printer's serial number?

The serial number (SER.NO.) is located on a label attached on the back of the printer or inside the printer’s label roll / tape cassette compartment.




  • Label roll models (QL, etc.)

  • Tape cassette models (PT, etc.)


  • Roll cassette models (VC)
When entering your printer's serial number:
  • If your serial number consists of 9 characters, enter the complete number.
  • If your serial number consists of 15 characters, enter the last 9 characters. If there is a hyphen (-), enter the 9 characters that follow it.
    For "E00000 - A1B23C456" enter "A1B23C456".
  • Make sure you enter upper-case letters only.

Related Models

PJ-763MFi, PT-1650, PT-2300, PT-2400, PT-2500PC, PT-2700, PT-2730, PT-7600, PT-9200DX, PT-9500PC, PT-9700PC, PT-9800PCN, PT-D450, PT-D600, PT-E550W, PT-E850TKW, P-TOUCH PC, PT-P710BT, PT-P750W, PT-P900W, PT-P950NW, QL-500, QL-570, QL-580N, QL-700, QL-720NW, QL-800, QL-820NWB, TD-2130N, TD-4000, TD-4100N, TD-4410D, TD-4420DN, TD-4520DN

If you need further assistance, please contact Brother customer service:

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