FAQs & Troubleshooting

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DS-720D

FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 15/10/2018 ID: faq00003080_000

OCR feature does not work.

Follow the steps below to how to work OCR feature.

 

  • The scanner resolution is too low.

     

    Increase the scanner resolution

     

    (Windows)

    Use PaperPort™ 12SE to increase the resolution.

     

    (Macintosh)

    Use Presto! PageManager 9 to increase the resolution.

     

  • (Windows)

    Nuance PaperPort™ 12SE has not been installed on your computer.

     

    Make sure you have installed Nuance PaperPort™ 12SE from the supplied DVD-ROM.

     

  • (Macintosh)

    Presto! PageManager has not been installed on your computer.

     

    Make sure you have installed Presto! PageManager from the supplied DVD-ROM.

     

Related Models

DS-620, DS-720D

If you need further assistance, please contact Brother customer service:

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