FAQs & Troubleshooting

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DCP-J100

FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 26/03/2015 ID: faq00100127_001

The scanner cover support has come off. (With Video Instructions)

The scanner cover support is the bar for supporting the scanner cover when you lift the scanner cover to the open position.

Scanner cover support

Follow the steps listed below to resolve this issue.

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.

Place the machine on a bright flat surface for mounting the scanner cover support.
If you place the machine on a slope, you may catch your hand under the scanner cover.

If you want to see the following steps in the video clip, please click here.

 

  1. Check that the scanner cover support is not damaged.

    Check that scanner cover support is not damaged
     
  2. Open the scanner cover.

    Open scanner cover

    Keep lifting the scanner cover and do not release your hand when mounting the scanner cover support. Be careful not to catch your hand under the scanner cover.

  3. Here is the position to attach the cover support.

    Position to attach cover support
     
  4. This image shows the mounting position on the left side of your Brother machine.
    Make sure the flat surface of the scanner cover support is facing to the front, and the mesh-like surface of the scanner cover support is facing to the back.
    Insert the round part of the scanner cover support into the machine completely as shown in the image below.

    Insert scanner cover support into machine
     
  5. Check the inner scanner cover. There is a metal part on the left side of the inner scanner cover as shown in the image below.

    Check inner scanner cover
     
  6. Align the tip of the black rubber part of the scanner cover support into the groove at the position of the metal part.

    Scanner cover support into groove at position of metal part
     
  7. Hold the tip of the scanner cover support, and lower the scanner cover until you hear a clicking sound.

    Hold tip of scanner cover support, and lower scanner cover
     
  8. Check the scanner cover support is fitted into the groove. Gently close the scanner cover using the finger holds on each side.

The mounting of the scanner cover support is now complete.

 

 

**********************

<<Video clip>>

The above description is also available on the video.
Click on the play button to start the video:

 

*The video clip is being streamed from YouTube.
How to use the buttons:

Start the video

Start the video

Skip the video

Skip the video

Stop the video

Stop the video

Restart the video

Restart the video

Running Time: 2 minutes

Operating Time: 5-10 minutes

 

Related Models

DCP-J100, DCP-J105, DCP-T300, DCP-T500W, DCP-T700W, MFC-J200, MFC-T800W

If you need further assistance, please contact Brother customer service:

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