Follow the steps below to resolve this issue.

NOTE: Illustrations shown below are from a representative product and operating system, and may differ from your Brother machine and operating system.

STEP A: Verify the Brother machine is powered on and there are no errors

1. If the machine's display (hereinafter called LCD) is blank, then the Brother machine is not powered on or is in sleep mode. Press a button on the machine to see if it wakes from sleep mode. If it does not, then verify that it is plugged into a working outlet and any power switches are turned to the ON position.
   
   NOTE: If you are unable to power on the machine, then this solution does not apply. Troubleshoot this hardware issue.
    
2. Check the LCD screen for any error messages. An example would be "Paper Jam" or "Ink/Toner Empty". If the LCD screen shows an error that will prevent printing, troubleshoot to clear the particular issue before you continue troubleshooting the PC printing.

STEP B: Verify the connection between your Brother machine and your computer

Follow the instructions that apply to your connection type.

• For Wireless Network
• For Wired Network

(For Wireless Network)
Make sure that there are no problems with the connection of your Brother machine to the wireless network.
> Click here to see information for Wireless Network.

(For Wired Network)

1. Turn off your Brother machine. Wait a few seconds, then turn it on again.
   Wait at least three minutes for the machine to join the network.
   If the issue continues, go to STEP 2.
    
2. Check the following points:
   • Verify that the network cable and the power cord of the Brother machine are securely connected. If the power cord is connected to a surge protector or power switch, remove the cord from the device and connect it directly to the outlet.
      
   • Verify that the Brother machine and your computer are connected by a Peer-to-Peer environment. There is no central server controlling file access or printer sharing.
     
   • Verify that the Link light of the router or the hub is ON.

If you make any adjustments to the configuration, try restarting your computer. And then make sure that you can print.
If you can to print correctly, the issue is resolved.

If the issue continues, go to STEP C.

STEP C: Use the Network Connection Repair Tool

Use the Network Connection Repair Tool to fix the Brother machine's network settings. It will assign the correct IP address and the Subnet Mask.
> Click here to see how to use the Network Connection Repair Tool.

If you can print correctly using the Print Test Page button, the issue is resolved.

If the Network Connection Repair Tool could not resolve the issue, go to STEP D.

STEP D: Uninstall and reinstall the Brother drivers

1. Uninstall the Brother driver. (Click here to see how to uninstall the driver.)
    
2. Download the latest Full Driver & Software Package and re-install it. The installation instructions are available on the download page.
   
   (Windows XP SP2 or greater)
   If a firewall is detected, choose Change the Firewall port settings to enable network connection and continue with the installation (Recommended). You may have to click Next to continue.
   
   (For AntiVirus Software Users)
   If you are using AntiVirus Software, a warning dialog window might appear during the installation, then choose allow to continue.
   If you did not accept the security alert dialog box, the firewall function of your security software may be rejecting access.
   Some security software might block access without showing a security alert dialog box. To allow access, see the instructions for your security software or ask the manufacturer.

   If the firewall blocks network communication, we recommend adding the following Internal/External ports in your firewall:

   • For network scanning, add UDP port 54925.
   • For network printing/scanning, add UDP port 137 and 161.