FAQs & Troubleshooting

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MFC-J3930DW

FAQs & Troubleshooting

FAQs & Troubleshooting

MFC-J3930DW

Not your product?

Date: 07/16/2020 ID: faq00100415_000

Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.

  1. Make sure your machine is connected to a network with an Internet access.
  2. If your network uses a proxy server, tap Proxy and configure the proxy server settings of your Brother machine. If you do not know the settings, contact your network administrator or the Internet service provider.
  3. Try to update the firmware to the latest version using your computer.
    > Click here to download the Firmware Update Tool and see more information in the Downloads section to update the firmware.

Related Models

ADS-2400N, ADS-2800W, ADS-3000N, ADS-3600W, DCP-J562DW, DCP-J572DW, DCP-L2535DW, DCP-L2550DW, DCP-L3551CDW, DCP-T510W, DCP-T710W, HL-L2375DW, HL-L3230CDN, HL-L3270CDW, HL-L5100DN, HL-L6200DW, HL-L6400DW, HL-T4000DW, MFC-J2330DW, MFC-J2730DW, MFC-J3930DW, MFC-J480DW, MFC-J491DW, MFC-J680DW, MFC-J880DW, MFC-L2715DW, MFC-L2750DW, MFC-L2770DW, MFC-L3750CDW, MFC-L3770CDW, MFC-L5700DN, MFC-L5900DW, MFC-L6900DW, MFC-T4500DW, MFC-T810W, MFC-T910DW

If you need further assistance, please contact Brother customer service:

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