FAQs & Troubleshooting

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QL-820NWB

FAQs & Troubleshooting

FAQs & Troubleshooting

QL-820NWB

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Date: 10/18/2023 ID: faqp00001674_001

P-touch Editor shows an error message "This application is incompatible with the AirPrint printer driver. Select the CUPS printer driver. Check the FAQ for details." (For macOS 12 or earlier).

P-touch Editor does not support the AirPrint printer driver. You need to choose the CUPS printer driver.
To choose the CUPS printer driver, perform the following steps:

 

  1. Choose Apple Menu => System Preferences => Print & Scan / Printers & Scanners.

  2. Choose your Brother machine in the Printers section and check the printer driver in use.
    If [Model name + AirPrint] is displayed for Kind, the AirPrint printer driver is chosen.
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  3. Click the + button.
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  4. Click the Default icon which is located at the top of the dialog box.

  5. Choose your machine from the Name list.

  6. Choose "[model name]+ CUPS" from the Use list.

    If you cannot find "[model name]+ CUPS", the CUPS printer driver is not installed. Download and install the latest CUPS printer driver from the [Downloads] section.

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  7. Click Add.
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  8. The printer is now available in the Printers section.

  9. Choose Quit System Preferences from the Apple Menu.

Related Models

QL-720NW, QL-820NWB

If you need further assistance, please contact Brother customer service:

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