FAQs & Troubleshooting

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DS-940DW

FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 12/25/2019 ID: faq00000460_008

Reset Your Brother Machine

Reset Network Settings on the Machine (DSmobile DS-940DW)

  1. Confirm that the scanner is turned on.
  2. Open the Output Guide.
  3. Open the Top Cover.
  4. Press and hold both the Color/Mono Switching Button and the 2side/1side Switching Button for five seconds.
    Press and hold both the Color/Mono Switching Button and the 2side/1side Switching Button
    The Color/Mono, PDF/JPEG, and 2side/1side LED indicators light for one second. The network settings will be restored to the factory settings.
  5. Close the Top Cover.
  6. Close the Output Guide.

 

Reset Machine Settings using Remote Setup

  1. (DSmobile DS-940DW) Slide the Mode Select Switch to USB(USB mode) or Wi-Fi(Wi-Fi mode).
  2. Do one of the following:
    • Windows
      Click Brother Utilities(Brother Utilities) on your desktop, and then click the drop-down list and select your model name (if not already selected). Click Tools in the left navigation bar, and then click Remote Setup.
    • Mac
      In the Finder menu bar, click Go > Applications > Brother, select your model name and then double-click the Remote Setup icon.

    (DSmobile DS-940DW)
    When your machine is connected via a Network, type the password if required. If you have not previously set your own password, type the default login password.
    The default login password to manage machine settings is either:

    • the password located on the back or bottom of the machine preceded by "Pwd"
      OR
    • initpass

    If the password is entered incorrectly three times, you will not be able to log in for three minutes.

  3. Click the Machine Info menu in the left navigation pane.
  4. Click the Reset button in the Machine Reset option.
  5. Press OK to confirm.
    The machine settings will be restored to the factory settings.
  6. Click OK to close the Remote Setup window.

Related Models

DS-940DW

If you need further assistance, please contact Brother customer service:

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