FAQs & Troubleshooting

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DS-940DW

FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 12/04/2019 ID: faq00002914_005

Acceptable Documents

Standard Paper

Size

DSmobile DS-635/DSmobile DS-640:

  • 3.4 in. x 2.0 in. to 72 in. x 8.5 in. (86.4 mm x 50.8 mm to 1828.8 mm x 215.9 mm)

DSmobile DS-740D/DSmobile DS-940DW:

  • Single-sided Scan
    3.4 in. x 2.0 in. to 72 in. x 8.5 in. (86.4 mm x 50.8 mm to 1828.8 mm x 215.9 mm)
  • 2-sided Scan
    3.4 in. x 2.0 in. to 16 in. x 8.5 in. (86.4 mm x 50.8 mm to 406.48 mm x 215.9 mm)
  • Output Guide
    4.13 in. x 2.91 in. to 11.69 in. x 8.5 in. (105 mm x 74 mm to 297 mm x 215.9 mm)
Weight

9.3 lb to 72 lb (35 g/m2 to 270 g/m2) 9.3 lb to 72 lb (35 g/m2 to 270 g/m2)

Output Guide (DSmobile DS-740D/DSmobile DS-940DW): 13.9 lb to 21.3 lb (52 g/m2 to 80 g/m2)

Thickness

1.58 mil to 11.02 mil (0.04 mm to 0.28 mm)

To scan thinner documents, use the Carrier Sheet (not included).

Maximum Number of Pages Maximum Number of Pages 1 page (1 sheet)
Standard Paper Size A4 8.3 in. x 11.7 in. (210 mm x 297 mm)
A5 5.8 in. x 8.3 in. (148 mm x 210 mm)
A6 4.1 in. x 5.8 in. (105 mm x 148 mm)
B5 7.2 in. x 10.1 in. (182 mm x 257 mm)
B6 5 in. x 7.2 in. (128 mm x 182 mm)
Legal 8.5 in. x 14 in. (215.9 mm x 355.6 mm) 8.5 in. x 14 in. (215.9 mm x 355.6 mm)
Mexican Legal 8.5 in. x 13.38 in. (215.9 mm x 339.9 mm) 8.5 in. x 13.38 in. (215.9 mm x 339.9 mm)
India Legal 8.46 in. x 13.58 in. (215 mm x 345 mm)
Letter Letter 8.5 in. x 11 in. (215.9 mm x 279.4 mm)
Executive 7 1/4 in. x 10 1/2 in. (184.1 mm x 266.7 mm)
Folio 8 1/2 in. x 13 in. (215.9 mm x 330.2 mm) 8 1/2 in. x 13 in. (215.9 mm x 330.2 mm)
Index Card 5 in. x 8 in. (13 cm x 20 cm)
Business Card 3.5 in. x 2.4 in. (90 mm x 60 mm)

 

Non-standard Size Paper

Photo Photo 4 in. x 6 in. (10 cm x 15 cm)
Photo L Photo L 3.5 in. x 5 in. (9 cm x 13 cm)
Photo 2L 5 in. x 7 in. (13 cm x 18 cm)

 

Plastic Card

Size (ISO) 3.37 in. x 2.13 in. (85.6 mm x 53.98 mm)
Material Plastic (PET) Plastic (PET)
Type Plastic card such as a store card.
Thickness

Up to 0.05 in. (1.24 mm) (with embossing)

Up to 0.04 in. (1 mm) (without embossing)

Maximum Number of Cards One card One card

Certain types of embossed cards may not scan correctly.

Related Models

DS-940DW

If you need further assistance, please contact Brother customer service:

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