FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting


Not your product?

Date: 07/17/2018 ID: faq00002031_022

Poor fixing

Print Quality Problem - Poor fixing


Check the following points to resolve the issue:

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.


  • Make sure the two green levers inside the back cover are in the up position. Pull up the two green levers until they stop.
    Green Levers
  • Make sure the Media Type setting in the driver matches the type of paper you are using.
  • Select Improve Toner Fixing mode in the printer driver. If this selection does not provide enough improvement, change the printer driver setting in Media Type to a thick setting. If you are printing an envelope, select Env. Thick in the media type setting.


Related Models

DCP-L2535DW, DCP-L2550DW, HL-L2375DW, MFC-L2715DW, MFC-L2750DW, MFC-L2770DW

If you need further assistance, please contact Brother customer service:

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