FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 06/04/2020 ID: faqp00100181_000

When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.

This problem will be solved if you use the latest version of P-touch Editor (Version 5.1.105 or later).
Download and install the latest version of P-touch Editor from the [Downloads] section.


If the issue is not resolved or you will use an older version, refer to the following:

Change the encoding of the file to UTF-8 in the text editor that you are using.

The procedure varies between different text editors.

How to change file encoding in TextEdit:


  1. Open TextEdit.
  2. Click [TextEdit] > [Preferences] in the menu bar.
  3. Click the [Open and Save] tab.
  4. Select "Unicode (UTF-8)" from the drop-down list in "Plain Text File Encoding" > "Saving Files".
    Preferences window
  5. Close the Preferences window.
  6. Open the CSV file again, and then save it.

Related Models

PT-2700, PT-2730, PT-3600, PT-9500PC, PT-9700PC, PT-9800PCN, PT-D450, PT-D600, PT-E550W, PT-P700, PT-P750W, PT-P900W, PT-P950NW, QL-1050, QL-1050N, QL-1060N, QL-550, QL-570, QL-580N, QL-650TD, QL-700, QL-720NW, QL-800, QL-820NWB

If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: €Are there any comments you would like to add?

Please note this form is used for feedback only.