This issue is typically caused when the Auto Crop feature is enabled within the scan settings. This feature can only be used from the Flatbed, so the machine's scan function will bypass the ADF by default. To disable Auto Crop, complete the following steps:
 

NOTE: Illustrations shown below are from a representative product and operating system, and may differ from your Brother machine and operating system.
 

• Scanning from the ControlCenter Software
• Scanning from the Scan Key on the Machine
• Scanning from Nuance™ PaperPort™

Scanning from the ControlCenter Software

Follow the instructions for Home Mode or Advanced Mode depending on the interface that you are using.

• ControlCenter4 Home Mode
• ControlCenter4 Advanced Mode

ControlCenter4 Home Mode (Software Users):

1. Open the ControlCenter.
   • Brother Utilities supported models
     1. Open Brother Utilities.
        • Windows 7 / Windows 10 / Windows 11
          Click  or (Start) > (All Programs or All apps >) Brother > Brother Utilities.
        • Windows 8
          On the Start screen, click .
          If  is not  on the Start screen, right-click somewhere on an empty spot, and then click, All Apps from the bar.
          Click Brother Utilities.
     2. Select Scan.
     3. Click ControlCenter4.
   • Brother Utilities unsupported models
     Click (Start) > All Programs > Brother > [model name] > ControlCenter4.
2. Click on the Scan tab.
   
3. Select Custom.
4. Click Custom Settings.
5. Uncheck the Auto Crop setting.
   
6. Click OK.
7. Attempt to scan again using the ADF. You should now be able to scan.

ControlCenter4 Advanced Mode (Software Users):

1. Open the ControlCenter.
   • Brother Utilities supported models
     1. Open Brother Utilities.
        • Windows 7 / Windows 10 / Windows 11
          Click  or (Start) > (All Programs or All apps >) Brother > Brother Utilities.
        • Windows 8
          On the Start screen, click .
          If  is not  on the Start screen, right-click somewhere on an empty spot, and then click, All Apps from the bar.
          Click Brother Utilities.
     2. Select Scan.
     3. Click ControlCenter4.
   • Brother Utilities unsupported models
     Click (Start) > All Programs > Brother > [model name] > ControlCenter4.
2. Click on Configuration > Button Settings > Scan.
3. Click the type of Scan that you are trying to perform. (Image, OCR, E-mail, File)
4. Uncheck the Auto Crop setting.
   
5. Click OK.
6. Attempt to scan again using the ADF. You should now be able to scan.

Scanning from the Scan Key on the Machine

Follow the instructions for Home Mode or Advanced Mode depending on the interface that you are using.

• ControlCenter4 Home Mode
• ControlCenter4 Advanced Mode

ControlCenter4 Home Mode (Scan Key Users):

1. Open the ControlCenter.
   • Brother Utilities supported models
     1. Open Brother Utilities.
        • Windows 7 / Windows 10 / Windows 11
          Click  or (Start) > (All Programs or All apps >) Brother > Brother Utilities.
        • Windows 8
          On the Start screen, click .
          If  is not  on the Start screen, right-click somewhere on an empty spot, and then click, All Apps from the bar.
          Click Brother Utilities.
     2. Select Scan.
     3. Click ControlCenter4.
   • Brother Utilities unsupported models
     Click (Start) > All Programs > Brother > [model name] > ControlCenter4.
2. Click on the Device Settings tab.
   
3. Select Device Scan Settings.
4. Click on the tab for the type of Scan that you are trying to perform. (Image, OCR, E-mail, File)
5. Uncheck the Auto Crop setting.
   
6. Click OK.
7. Attempt to scan again using the ADF. You should now be able to scan.

ControlCenter4 Advanced Mode (Scan Key Users):

1. Open the ControlCenter.
   • Brother Utilities supported models
     1. Open Brother Utilities.
        • Windows 7 / Windows 10 / Windows 11
          Click  or (Start) > (All Programs or All apps >) Brother > Brother Utilities.
        • Windows 8
          On the Start screen, click .
          If  is not  on the Start screen, right-click somewhere on an empty spot, and then click, All Apps from the bar.
          Click Brother Utilities.
     2. Select Scan.
     3. Click ControlCenter4.
   • Brother Utilities unsupported models
     Click (Start) > All Programs > Brother > [model name] > ControlCenter4.
2. Click on Configuration > Button Settings > Device Settings > Device Scan Settings.
3. Click on the tab for the type of Scan that you are trying to perform. (Image, OCR, E-mail, File)
4. Uncheck the Auto Crop setting.
   
5. Click Apply > OK.
6. Attempt to scan again using the ADF. You should now be able to scan.

Scanning from Nuance™ PaperPort™

1. Open PaperPort™.
   
   (Windows 7 / Windows 10 / Windows 11)
   Click Start or  or (Start button) > (All Programs or All apps >) Nuance PaperPort > PaperPort.
   
   (Windows 8)
   1. On the Start screen, click .
      If  is not on the Start screen, right-click somewhere on an empty spot, and then click, All Apps from the bar.
   2. Click PaperPort.
2. Click the Scan Settings button.
   
3. Make sure that Display scanner dialog box is checked.
   
4. Click the Scan button.
5. Uncheck the Auto Crop setting.
   
6. Load the document in the ADF and click Start. The document should scan from the ADF.