DCP-6690CW
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FAQs & Troubleshooting |
![](/g/b/img/product/dcp6690cw_eu_as.jpg)
DCP-6690CW
Date: 11/07/2011 ID: faq00002011_000
I'm using Windows XP. I cannot scan with the USB cable.
The USB controller program not being updated may cause this. To resolve this issue, please follow the instructions below:
For Windows XP (not updated with any Service Packs):
Click here to visit the Microsoft's web site and install the latest Service Pack of Windows XP.
For Windows XP SP1/ SP2/ SP3 users:
- Right click on the My Computer icon on the desktop and select Properties.
- Click on the Hardware tab and then click on Device Manager.
![](/g/b/img/faqend/faq00002011_000/sg/en/3552/usb01.gif)
- Click on the + of "Universal Serial Bus controllers" to expand it.
![](/g/b/img/faqend/faq00002011_000/sg/en/3553/usb02.gif)
- Right click on Enhanced Host Controller and select Properties.
![](/g/b/img/faqend/faq00002011_000/sg/en/3554/usb03.gif)
- Click on the Driver tab and then click on Driver Details.
![](/g/b/img/faqend/faq00002011_000/sg/en/3555/usb04.gif)
- Select C://WINDOWS/system32/drivers/usbehci.sys in the list and confirm its file version.
-If it is "5.1.2600.41", follow the steps below.
-If not, there may be another cause. Continue to check "FAQ & Troubleshooting" for other possible solutions.
![](/g/b/img/faqend/faq00002011_000/sg/en/3556/usb05.gif)
- Click OK to close the window.
- Click on Update Driver.
![](/g/b/img/faqend/faq00002011_000/sg/en/3557/usb06.gif)
- The hardware update wizard will appear. Select Install the software automatically and click Next.
![](/g/b/img/faqend/faq00002011_000/sg/en/3558/usb07.gif)
- Click Finish.
![](/g/b/img/faqend/faq00002011_000/sg/en/3559/usb08.gif)
- Restart your computer.
- Repeat Step 1 to 6 and make sure that the file version is "5.1.2600.1106".
DCP-145C, DCP-165C, DCP-185C, DCP-195C, DCP-375CW, DCP-385C, DCP-585CW, DCP-6690CW, DCP-8045D, DCP-8070D, DCP-9010CN, DCP-9040CN, DCP-J125, DCP-J140W, DCP-J152W, DCP-J315W, DCP-J552DW, DCP-J562DW, DCP-J715W, DCP-J725DW, DCP-J752DW, DCP-T500W, DCP-T700W, MFC-250C, MFC-255CW, MFC-290C, MFC-295CN, MFC-490CW, MFC-5490CN, MFC-5890CN, MFC-6490CW, MFC-6890CDW, MFC-790CW, MFC-795CW, MFC-8220, MFC-8370DN, MFC-8380DN, MFC-8440, MFC-8460N, MFC-8510DN, MFC-8820D, MFC-8840D, MFC-8860DN, MFC-8880DN, MFC-8910DW, MFC-9120CN, MFC-9140CDN, MFC-9320CW, MFC-9330CDW, MFC-9420CN, MFC-9440CN, MFC-9450CDN, MFC-9840CDW, MFC-990CW, MFC-9970CDW, MFC-J220, MFC-J2310, MFC-J245, MFC-J2510, MFC-J265W, MFC-J2720, MFC-J3520, MFC-J3720, MFC-J415W, MFC-J430W, MFC-J470DW, MFC-J480DW, MFC-J615W, MFC-J625DW, MFC-J650DW, MFC-J6510DW, MFC-J6710DW, MFC-J680DW, MFC-J6910DW, MFC-J825DW, MFC-J870DW, MFC-J880DW, MFC-L5700DN, MFC-L5900DW, MFC-L6900DW, MFC-L8850CDW, MFC-L9550CDW, MFC-T800W
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