FAQs & Troubleshooting

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Model discontinued. This page is no longer updated.

MFC-640CW

FAQs & Troubleshooting

FAQs & Troubleshooting

MFC-640CW

Not your product?

Date: 05/14/2013 ID: faq00000486_000

I am using Mac OS X 10.3.3 or greater with Java version 1.4.2 or greater, and the Brother Wireless Wizard cannot find the device. What do I do?

 

Please check the following:


  • Check if your Brother machine is turned on.

  • Move your computer closer to the Brother machine and try again.

  • Print the Network configuration page of your Brother machine and check if the settings such as wireless and IP address settings are correct for your network. (To see how to print a network configuration page, click here.)
    The problem may be the result of mismatched or duplicate IP address. Verify that the Wireless settings and the IP address are correctly loaded into your Brother machine. And make sure that no other nodes on the network have this IP address.

  • Make sure that the SSID on your Macintosh computer is set to SETUP.

  • In the network settings of Mac OS X, press the IPv6 Config button in the "TCP/IP" tab, and then set the address settings to OFF.

Related Models

MFC-640CW

If you need further assistance, please contact Brother customer service:

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