MFC-J6955DW
Perguntas mais frequentes e Resolução de problemas |
MFC-J6955DW
Data: 28-05-2020 ID: faq00002739_010
Cannot Scan XX or Unable to Scan XX
The machine has a mechanical issue.
The "XX" is a different error message depending on the condition of your machine.
Unplug the machine from the power for several minutes, and then reconnect it.
If your machine has FAX functions:
If you cannot print received faxes, transfer them to another fax machine or to your computer before unplug the machine so you will not lose any important messages.
Then, unplug the machine from the power for several minutes and reconnect it.
If the issue continues, contact Brother Customer Service from "Contact Us".
DCP-J1050DW, DCP-J1200W(E), MFC-J1010DW, MFC-J4340DW(E), MFC-J4540DW(XL), MFC-J5340DW(E), MFC-J5740DW, MFC-J5955DW, MFC-J6540DW(E), MFC-J6940DW, MFC-J6955DW
Se precisar de mais ajuda, contacte o serviço ao cliente da Brother:
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