The label is not printed even though I pressed the print key.
Please check the following:
Has text been entered?
A label will not be printed if there is no text entered.
Is the tape cassette installed correctly, and is there enough tape remaining?
Check that the tape cassette is installed correctly, and that there is enough tape remaining.
Is the end of the tape bent?
If it is bent, cut the bent area of the tape with scissors and thread the tape through the tape exit slot correctly.
Is the tape jammed?
If it is jammed, remove the tape cassette, pull out the jammed tape carefully, and then cut the tape with scissors. Check that the end of the tape passes through the tape guide, and reinstall the tape cassette.
Is the tape compartment cover opened?
If it is opened, close the tape compartment cover correctly.
PT-7600, PT-D400, PT-D600, PT-D800W, PT-E300, PT-E500, PT-E550W
If you need further assistance, please contact Brother customer service:
To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: Are there any comments you would like to add?
Please note this form is used for feedback only.