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FAQs & Troubleshooting

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Date: 30/06/2022 ID: faq00100429_027

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Set up your Brother machine on a wireless network. (Windows/macOS)

1. Before you set up your Brother machine

You must find out the wireless network settings of your wireless router or access point. Check and write down the current wireless network settings below (you will need this information later):

Network Name (also known as "SSID" or "ESSID")
Network Key (also known as "Password", "Security Key", or "Encryption Key")

SSID

How to find the Network Name (SSID) and Network Key (Password)

Check the base or side of your wireless router or access point.
See the documentation provided with your wireless router or access point.

If you need assistance during setup and want to contact Brother customer service, make sure you have your SSID (Network Name) and Network Key ready. We need this Information to assist you, so please get ready them.
If you do not know this information (SSID and Network Key), you cannot continue the wireless setup.
If you cannot find your wireless Network Name and Network Key, contact your Internet service provider or router manufacturer.

After checking the network information of your wireless router or access point, go to step 2 to set up your machine on a wireless network.

If your wireless router or access point uses WEP encryption with multiple WEP keys, write down and use only the first WEP key.

2. Set up a Brother machine on a wireless network

To set up your Brother machine on a wireless network:

Connect the power cord to your Brother machine and then connect it to an AC power outlet (electrical socket).
Turn your Brother machine on.
Press (Settings) > Network > WLAN(Wi-Fi) > Find Wi-Fi Network.
When Enable WLAN? Do you want to continue? appears, select Yes to accept.
This will start the wireless setup wizard.
The machine will search for your network and display a list of available Network Names (SSIDs).
When a list of SSIDs appears, press the Up or Down arrow to select the SSID you wrote down earlier, and then press it.
Press OK.
Do one of the following:
- If using an authentication and encryption method that requires the Network Key (Password)
  Enter the Network Key (Password) you wrote down in the first step.
  When you have entered all the characters, press OK.
- If your authentication method is Open System and your encryption mode is None
  Go to the next step.
The machine tries to connect to the wireless network you have selected.
- If your Brother machine connected successfully
  The machine's LCD displays Connected.
- If the connection failed
  The machine's LCD displays an error message. Check the error message and resolve the issue.
  > Click here for more information about the recommended solution to correct the error message.