FAQs & Troubleshooting

Close

MFC-L8850CDW

FAQs & Troubleshooting

FAQs & Troubleshooting

MFC-L8850CDW

Not your product?

Date: 13/06/2017 ID: faq00002601_003

My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.

If your Brother machine consistently dials numbers other than the ones you have entered or you receive a busy signal or recording when trying to send faxes, you may have programmed a Dial Prefix on the machine. The Dial Prefix is a feature that automatically dials a user-defined number before every fax you send.

For example, if your telephone system requires you to dial 9 to access an outside line, then you can program the Dial Prefix feature to automatically dial 9 every time you send a fax.

To change or delete the prefix number programmed in your Brother machine follow these steps:

  1. Press Settings(Settings). (This step might be skipped in some models.)
     
  2. Press All Settings.
     
  3. Press the Up or Down arrow to display Initial Setup.
     
  4. Press Initial Setup.
     
  5. Press the Up or Down arrow to display Dial Prefix.
     
  6. Press Dial Prefix.
     
  7. Do one following:

     

    • If you want to use the Dial Prefix feature, Press On. Go to STEP 8.
       
    • If you do not want to use the Dial Prefix feature, press Off. Go to STEP 10.

     

  8. Press Dial Prefix.
     
  9. Enter a prefix number (up to 5 digits) and press OK.
     
    • If your telephone system requires a timed break recall (hookflash), press "!" on the Touchscreen.
       
    • You cannot use "!" with any other numbers or characters.
       
    • (For some countries) If the pulse dialing mode is on, # and * are not available to use.
     
  10. Press Home(Home).

Related Models

MFC-9140CDN, MFC-9340CDW, MFC-J4510DW, MFC-J4710DW, MFC-L3710CW, MFC-L3770CDW, MFC-L8690CDW, MFC-L8850CDW, MFC-L9550CDW, MFC-L9570CDW

If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: €Are there any comments you would like to add?

Please note this form is used for feedback only.