FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 19/07/2010 ID: faq00000309_012


When the JAM REAR message appears, the following LED indications is shown on the control panel. The Error LED is flashing.


LED indication - JAM REAR


Please follow the steps below to solve the problem:


After you have just used the printer, some internal parts will be extremely hot. Wait at least 10 minutes for the machine to cool down.

  1. Open the back cover (face-up output tray).
    Open back cover

  2. Pull down the tabs at the left and right hand sides to open the fuser cover (1).
    Open fuser cover
  3. Using both hands, gently pull the jammed paper out of the fuser unit.
    Remove paper jam
  4. Close the fuser cover (1) and the back cover (face-up output tray).
    Close fuser cover and back cover
  5. Make sure that the Error LED is off and then, the Ready LED lights. If the machine does not start printing automatically, press the Go button.

Always remove all paper from the paper tray and straighten the stack when you add new paper. This helps prevent multiple sheets of paper from feeding through the machine at one time and prevents paper jams.

Related FAQs

Related Models

HL-2130, HL-2240D, HL-2250DN, HL-2270DW

If you need further assistance, please contact Brother customer service:

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